Our refund policy allows us to refund you fully in case we haven't been able to allocate a suitable tutor to you even after 7 days of you booking a package. However, if you request for a refund before 7 days, there will be a 50% cancellation fee. The policy also does not accommodate any refunds once a tutor has been allocated. If for some reason, you aren't happy with the tutor, we will replace your tutor.
We have quite a dynamic marketplace with several specialised tutors. Our marketplace allows customers to filter tutors based on their ratings and experience with other customers. If, however; for some reason you are unhappy with your chosen tutor, you can request for another tutor utilising your balance with us.